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Sound Transit customer service


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Email: main@soundtransit.org

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Call: 888-889-6368; TTY Relay 711

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Write: Sound Transit
401 S. Jackson St.
Seattle, WA 98104

Ticket vending machine problems >

Lost and found >

Join SoundWaves online community

Sign up: soundtransit.org/SoundWaves.

You're the expert on your commute, and Sound Transit values your expertise.When you join Sound Transit's new online community, you'll be invited to answer questions about current and future train and bus services, compare your views with fellow commuters, and maybe even win a prize!

Sound Transit business

Board of Directors

Contact the Board >

Business line:

Telephone: 206-398-5000 or 800-201-4900 / TTY Relay 711
Fax: 206-398-5215

Sound Transit offices:

Office locations and directions >

Website comments:

Feedback or comments about this website: web_feedback@soundtransit.org

Advertising on Sound Transit:

Learn about advertising your business or service on Sound Transit vehicles and facilities, or inquire about an advertisement you've seen, contact Clear Channel via e-mail or by calling 206-494-4242.

Claim Forms:

To present a claim to Sound Transit, please use the Sound Transit Claim Form. You may also use the Washington State Standard Tort Claim Form. Sound Transit prefers that you use the Sound Transit Claim Form for ease of processing. Whichever claim form you use, please read the instructions carefully.

Requests for Records:

If you wish to request copies of Sound Transit records, please print and fill out a Public Disclosure Request Form (Select the Word document or pdf) and mail or fax it to us. The instructions are on the form.

Please note: To help us expedite your request for records, please do not send it by email. Your request will be handled promptly. If you have questions about obtaining public records or about our process, please call Teri Lapetino at 206-398-5018.

Accessibility and diversity questions

Accessibility

For comments, suggestions or questions about accessibility at Sound Transit or to request accommodations: call 800-201-4900 / TTY Relay 711 or email accessibility@soundtransit.org

If you wish to file a formal complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Central Puget Sound Transit Authority, dBa Sound Transit, the procedure can be found here.

Non-discrimination policy & procedure

Pursuant to Title VI of the Civil Rights Act of 1964 and in accordance with applicable state and local laws:

No person in the United States shall, on the grounds of race, creed, color, or national origin, be excluded from participation in, denied benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

In addition, Sound Transit complies with Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations," and the Federal Department of Transportation's Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

If you feel you have been subjected to discrimination in employment or contracting opportunities because of race, creed, color, or national origin, you may file a complaint with Sound Transit, the Federal Transit Administration and/or the US Department of Transportation.

A complaint with Sound Transit must be filed within 180 days of the alleged discriminatory act. The complaint form along with a copy of the complaint procedures is available from our Diversity Office:

Sound Transit Diversity Program Office
401 S. Jackson St.
Seattle, WA 98104
Or call: 206-689-4914

You may also download more information in pdf format.

Call 1-800-823-9230 to speak with someone in another language.
Llame al 1-800-823-9230 para hablar con alguien en español.

Construction and project questions

Project information

Sound Transit is building a regional mass transit system. If you have questions or comments about any Sound Transit projects, please email main@soundtransit.org or learn more by visititing our project pages online.

You may also subscribe to receive updates via email or text message >

24-Hour construction hotline
Report construction-related concerns: 888-298-2395

Other inquiries

Speakers bureau

Would you like to include a presentation about Sound Transit at your next meeting?
Our Speakers Bureau staff can help tailor a presentation based on the needs and interests of your organization. Learn about how to arrange a meeting for your group.

Library

The Information Center Library collects published reports on Sound Transit projects; transportation association and government publications; transportation, business, and policy and planning periodicals; and other print materials related to public transit.

The Information Center Library is open Monday, Wednesday and Thursday, and open to the public by appointment. Please contact Andrea Avni, Sound Transit's librarian, at 206-398-5344.

News media inquiries

For news media inquiries, please contact our Media Relations Staff via email: Geoff Patrick, Bruce Gray or Kimberly Reason.

Non-English interpreter services

Interpreter services for people who do not speak English are available by calling 800-823-9230 during regular business hours.

Ticket Vending Machine problems

Sound Transit has a "no refund, no replacement" policy on Link and Sounder tickets.

Occasionally a Ticket Vending Machine (TVM) breaks down and does not issue a valid ticket, receipt or change. You may report the issue online, or print and mail our form.

Due to overwhelming demand, some riders who purchased Sounder ticket on February 5th, 2014, were unable to board trains. Riders may request refunds using the form below.

To report the issue online, fill out the TVM Resolution Form here >

To report the issue using our mail-in form:

  • Print and fill out the pdf TVM Malfunction Resolution Form (.pdf, 13 KB)
  • Include any supporting documents [such as ticket(s) or receipt(s)] 
  • Make copies of the form and any supporting documents for your records
  • Mail your form and documents to the address shown on the form 

Normal processing time is up to 10 business days and we will advise you on the status of your request by email or phone. If you don't hear from us after 10 business days, please email us at main@soundtransit.org or call Customer Service at 888-889-6368.

 STart art program

Please email: STart@soundtransit.org