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Our vehicles are accessible: welcome aboard

Accessibility

Our buses and trains are fully accessible

  • ST Express buses are equipped with ramps or wheelchair lifts.
  • On Sounder train platforms, the conductor will deploy a boarding ramp to help riders get onto the train safely.
  • Central Link light rail trains feature level boarding. Board directly from the platform without climbing steps or using a lift or ramp.
  • On Tacoma Link, press the round accessibility symbol on the outside of the door when the train has stopped. The light rail operator will deploy a ramp to allow you to board the train.

Fare discount

Seniors (65 and older) and people with disabilities ride at a reduced rate using a Regional Reduced Fare Permit.

More information about obtaining a reduced fare permit.

When boarding the bus, show your reduced fare permit to the driver. On the train, show your reduced fare permit to the conductor when asked.

Your personal care attendant can ride for free, but must board and leave with you.

Priority seating

Designated seating for senior citizens or riders with disabilities is available on all Sound Transit trains and buses. If other passengers are using these seats, the operator or conductor will politely ask them to move.

Finding your way around stations

Signs and other design features will help you get to and from stations and show you how to use our trains and buses. We use innovative communication tools, including art and pathways, that can guide you by sight, feel, touch or voice.

Sea-Tac Airport

If you need help between SeaTac/Airport Station and the terminal, call Huntleigh (206) 396-5275 four to six hours before your arrival to reserve a wheelchair or golf cart. If you have an early morning flight, call the night before. Let the dispatcher know what time to meet you, your airline and flight number, and the number of bags.

Paratransit

Paratransit rides (usually vans) are available for eligible people who are unable to use or connect to our buses and trains

ADA grievance procedure

ADA Comments, Complaints, or Grievances

Routine comments or complaints concerning ADA issues should be submitted to 1-800-201-4900 / TTY Relay 711 or email accessibility@soundtransit.org.

Grievance Procedure

This procedure may be used by anyone who wishes to file a formal complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the Central Puget Sound Transit Authority, dBa Sound Transit.  The complete procedure can be reviewed here.

Contact us

For information in alternative formats, call 1-800-201-4900 / TTY Relay 711 or email accessibility@soundtransit.org.

Service animals

service dog

Service animals are welcome on all of our buses and trains at no additional charge. Please have complete control of your animal while on board.