Sound Transit's plan to keep you safe while keeping you moving

Sound Transit is working to maintain safe service as the region begins to reopen and riders return to our buses and trains. We know you're looking to us for assurance that our service is as safe as possible in the time of COVID-19.

Sound Transit is taking the following steps to protect our passengers as they choose to return to transit, while we also continue to monitor industry best practices and explore ways to further address passenger needs as travel behavior changes.

Examples of people wearing masks

Sound Transit requires face coverings at all times for all riders over the age of 2 (unless the rider is exempt per Washington State’s order) when riding buses and trains and while waiting at a bus stop or station. We’re handing out free masks to our passengers at stations throughout the transit system on a rotating basis, and Sound Transit's Passenger Services team is also making masks available.

If you need a mask, contact main@soundtransit.org or 1-888-889-6368, TTY Relay 711, Monday through Friday, 7 a.m. to 7 p.m.

Sound Transit is working closely with our operating partners to keep everyone who uses the system safe with daily disinfecting regimens. You can find a breakdown of cleaning practices by mode on our blog.

Sound Transit is tracking ridership and will adjust bus and train service in order to meet demand and allow passengers to ride safely. Check Sound Transit's service schedules.

The ORCA fare card allows for contactless payment on all Sound Transit services. We encourage our passengers to get an ORCA card and load funds online in advance or sign up for auto-loading. Sound Transit also offers contactless payment through the Transit GO Ticket app.

Sound Transit's greatest asset is our employees, and they must remain healthy to continue to provide our passengers with service. We're supplying workers with personal protective equipment, or PPE, and supplies and offering COVID-19 testing to employees. Employees are also receiving COVID-19 safety training as they return to the workplace. Work areas are being disinfected frequently.

Learn more about how we're protecting our workforce.

Sound Transit continues to share safety education messages on our website, through station and onboard signage, Passenger Services, staff engaging with passengers in-person, social media, text alerts and our operating partners and rider communications.

Sound Transit launched Sounding Board, an online passenger experience improvement community, to learn about rider perceptions and experiences, directly from riders. To join the Sounding Board, visit our website.

As the pandemic evolves, Sound Transit is working with major employers and community groups throughout the Sound Transit district to better understand transit needs.

Sound Transit is exploring ways to provide relevant, recent historic ridership to our passengers to empower riders to make informed decisions about the best times to ride transit.