3. Registering a complaint

Sound Transit is responsible for civil rights compliance and monitoring, which includes ensuring that contractors regardless of tier and sub- recipients regardless of tier properly abide by Title VI of the Civil Rights Act of 1964 which is the federal law that protects individuals from discrimination on the basis of race, color or national origin in any program receiving federal assistance, Executive Order 12898, "Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations," and the Department of Transportation's Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

Any person who believes he/she has been discriminated against on the basis of race, color, or national origin by Sound Transit may file a Title VI complaint by contacting the agency. The complainant should complete and submit the Title VI Complaint form linked below to facilitate a speedier investigation. Sound Transit will investigate all complaints received within 180 days of the alleged incident.

Once the complaint is received by Sound Transit, it will be reviewed to determine whether the complaint constitutes a Title VI complaint and/or whether there is sufficient information for an investigation. The complainant will receive an acknowledgement letter informing him/her whether the complaint is covered under Title VI. 

Sound Transit will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Sound Transit may contact the complainant. Unless a longer period is specified by Sound Transit, the complainant will have ten (10) days from the date of the letter to send requested information to the Sound Transit investigator assigned to the case.

If Sound Transit's investigator is not contacted by the complainant or does not receive the additional information within the required timeline, Sound Transit may administratively close the case. A case may be administratively closed also if the complainant no longer wishes to pursue his/her case.

Sound Transit will investigate Title VI complaints for which it has sufficient information. After the investigation is completed, the complainant will be issued one of two letters: a closure letter or a letter of finding. A closure letter summarizes the allegations, states that a Title VI violation could not be established, and informs the complainant that the case will be closed. A letter of finding summarizes the allegations and explains whether any type of corrective action was recommended and/or taken. 

A complainant may appeal the decision by submitting a written request to Sound Transit's Deputy Chief Executive Officer within fifteen (15) business days from the date of the closure letter or letter of finding. The appeal request must specify the basis for the appeal. The Deputy Chief Executive Officer will notify the complainant of the decision either to accept or reject the request for appeal within 10 days. In cases where appeal is granted, the Deputy Chief Executive Officer will issue a determination letter to the complainant upon completion of the appeal review.

A person may also file a complaint directly with the U.S. Department of Transportation by contacting the Department at: U.S. Department of Transportation, Federal Transit Administration's Office of Civil Rights: Complaint Team, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 888-446-4511.

Sound Transit Contact Information:
For more information on Sound Transit's Title VI Policy and the procedures to file a complaint contact 888-889-6368; TTY Relay 711; or email stdiscriminationcomplaint@soundtransit.org; or mail (Attn: Customer Service) 401 S. Jackson St. Seattle, WA 98104-2826.