Our buses, trains, and station facilities should be ADA-accessible and available to all.
Passengers deserve vehicles and facilities that are in good working order and are free of trash, graffiti, or vandalism.
You should expect consistent, reliable service that departs and arrives on time, allowing you to rely on Sound Transit to get you where you're going.
You deserve to know what is happening, so we track our response time to complaints, how we're doing with service disruption notifications, and more measures we're still developing.
Track trends and explore themes in passenger feedback provided to Sound Transit's customer care team.
See how Sound Transit compares to other U.S. agencies with information from the National Transit Database.
We’re committed to delivering a great ride for all passengers. Here you can track ridership trends for Link light rail, Sounder trains, or ST Express buses.
We are committed to providing a physically and psychologically safe experience to you as a passenger, whether in stations, aboard buses and trains, or in any other Sound Transit facility.
