Answers to some of our frequently asked questions are below. Can't find the answer you are looking for? Contact us.
Ticket machine problems
Sound Transit no longer issues refunds for ticket vending issues. Ticket machine refunds are now processed through the ORCA website. Please go to https://info.myorca.com/contact/ to start your refund request.
If possible, please have some or all the information below, to verify your purchase:
- Purchase Date and time
- Station where ticket machine issue occurred
- Vending machine number
- Receipt reference number
- ORCA card number (if applicable)
- Purchased ticket route (if applicable)
- Total Amount of purchase
- Last four digits of purchasing credit/debit card number
- Confirm purchase is not disputed with bank
- Refund type requested
- Any added notes
To present a claim to Sound Transit, please use the Sound Transit claim form. You may also use the Washington State standard tort claim form. Sound Transit prefers that you use the Sound Transit claim form for ease of processing. Whichever claim form you use, please read the instructions carefully.