Frequently asked questions

Get information about these common topics.

Answers to some of our frequently asked questions are below. Can't find the answer you are looking for? Contact us.

Check our calendar to see information on special service to events. 

Lose something on a Sound Transit bus, train, or light rail vehicle? Learn how to check if it has been found.

Sound Transit does not provide refunds or replace lost tickets for Link light rail or Sounder train service.

Occasionally a ticket machine breaks down and does not issue a valid ticket, receipt or change. You may report the issue online, or print and mail our form.

To report the issue online, fill out the Resolution Form.

To report the issue using our mail-in form:

  • Print and fill out the Malfunction Resolution Form
  • Include any supporting documents [such as ticket(s) or receipt(s)]
  • Make copies of the form and any supporting documents for your records
  • Mail your form and documents to the address shown on the form

Normal processing time is 20-30 days. If you don't see a refund from us after 30 days, please email us at or call Customer Service at 888-889-6368.

To present a claim to Sound Transit, please use the Sound Transit claim form. You may also use the Washington State standard tort claim form. Sound Transit prefers that you use the Sound Transit claim form for ease of processing. Whichever claim form you use, please read the instructions carefully.

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