How to file a claim

Sound Transit's Risk Management Division reviews claims submitted online, by mail and by email.

There are three ways to file a claim for damages to Sound Transit. You may use any of these options to file your claim. Be prepared to provide the details about your damages or loss. Please include dates, times (if known), location, witnesses (if any), vehicle information, or bus route/number (if applicable) and any supporting documents.

Your claim form for damages and records you submit are subjected to public disclosure laws. Do not send medical records with your claim submission. The medical records may be collected during the claim’s investigation process.

Filing a claim

Choose one of the following options.

Complete a claim for damages
(Portal available only in English at this time.)

  • To file a claim in a different language, please use one of the other methods below.
  • The portal does not allow you to save your progress.
  • You will be able to download a PDF copy of your claim after submitting it.
  • You will be sent an email confirmation of your claim.
  • The portal may work on your mobile device; experiences may vary between devices and browsers.
  • This method does not require the form to be printed or scanned.

Frequently asked questions

A claim for damages is a request for payment for a loss, injury, or damages that you may have incurred in an incident/accident. (This may also be referenced as a tort claim.)

A claim form must be presented to Sound Transit at least 60 days prior to filing a lawsuit, per the Washington state statute of limitations.

Yes. If you wish to pursue a claim against the Sound Transit, a claim for damages is required.

The Sound Transit Risk Management Division will review your claim. You will receive a claim acknowledgment by mail, email, or telephone call. Your claim will be evaluated based on the facts of the loss, applicable law(s), Sound Transit’s (and its contractors’) legal responsibility, and extent of damages.

  • The claimant will receive a sum of money.
  • The claim will be tendered or transferred to a different responsible party or entity.
  • The claim will be denied if there is no evidence of Sound Transit’s liability.

The Board Administrator or their delegate is the authorized representative for Sound Transit for Service of Process. Please send documents to:

Katie Flores, Board Administration
Sound Transit
401 S. Jackson St.
Seattle, WA 98104

Ticket machine refunds are now processed through the ORCA website. Visit https://info.myorca.com/contact/ to start your refund request.