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Sound Transit retires @Alerts_ST

@SoundTransit is here to stay!

Publish Date

We will retire our automated alerts X/Twitter account, @Alerts_ST, on July 8. But Sound Transit will continue to post on our news and community engagement channel, @SoundTransit. We use @SoundTransit to build rider and community confidence. And will still use it to notify you about planned major disruptions, respond to feedback, and supplement crisis communications during unplanned service disruptions.  

Why the change?

There are two reasons we’re making this change. First, riders consistently tell us that, text/email alerts, and information onboard transit and at stations are their preferred sources of information. The @Alerts_ST account has fewer followers and less engagement than other Sound Transit social media channels. 

Also, X has changed its business model. When Sound Transit launched @Alerts_ST, X allowed Sound Transit to link to our email/text alerts distribution tool and automatically post rider alerts. Now, X charges organizations to post automatically. When X made the change, peer transit agencies like King County Metro and Community Transit retired their alerts channels.  

Helpful transit tools 

  • Sign up for Service Alerts via email or text to stay updated about service disruptions and changes. You can select your regular routes, get system expansion info, subscribe to the Platform blog, and more. 

  • Contact our Passenger Care team at 1-888-889-6363, TTY Relay 711, or We offer trip-planning help on weekdays from 8 a.m. to 6 p.m. 

Delivering on your expectations

You can continue to rely on, text/email alerts, and information onboard transit and at stations. Sound Transit is committed to improving the passenger experience and will continue to evaluate and improve tools that help you navigate your ride.

Thanks for staying connected with us as we find the best way to serve our riders and community.